0z365 Privacy Policy

1. Introduction

Welcome to 0z365. We operate an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This Privacy Policy governs the collection, processing, storage, and disclosure of personal information you provide when you access or use our services at https://0z365.app.

By creating an account, placing a bet, or otherwise using the 0z365 platform, you confirm that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

This policy applies to all visitors, registered users, and persons who interact with 0z365 through any medium, including our website, mobile interface, email communications, and customer support channels.

2. Information We Collect

0z365 collects several categories of personal data to deliver, improve, and secure our services. The following outlines each data category and the specific items collected within it.

Account Registration Data

• Full name as it appears on your official identification document
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address and district within Bangladesh
• Username and securely hashed account password

Financial and Transaction Data

• Payment method identifiers including bKash wallet number, Nagad account, Rocket account, or Upay account
• Deposit and withdrawal amounts in BDT
• Betting history, game session records, and wagering activity logs
• Bonus eligibility, promotional credit usage, and rollover completion records

Technical and Device Data

• IP address, browser type, operating system, and device model
• Session timestamps, page views, click paths, and time-on-site metrics (Bangladesh Standard Time, UTC+6)
• Cookie identifiers and local storage tokens used to maintain your logged-in session

3. How We Use Your Information

The personal data we collect is used strictly for the purposes listed below. We do not use your data for any purpose that conflicts with this policy or with your reasonable expectations as a user of the 0z365 platform.

• Account creation, authentication, and identity verification to maintain platform integrity
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing personalised betting recommendations, bonus offers, and game suggestions based on your activity
• Detecting and preventing fraudulent transactions, account takeover attempts, and bonus abuse
• Communicating service updates, policy changes, security alerts, and promotional communications (where you have opted in)
• Complying with legal obligations, responding to lawful authority requests, and enforcing our Terms & Conditions

We rely on a combination of contractual necessity, legitimate interests, and your explicit consent as the legal bases for processing your personal data. You may withdraw consent for marketing communications at any time by contacting our support team.

4. Cookies and Tracking Technologies

0z365 uses cookies and similar tracking technologies to ensure the platform functions correctly, to analyse user behaviour, and to deliver a relevant experience. By continuing to use our platform, you consent to the placement of these technologies on your device.

Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as maintaining your login session, remembering your language preference, and keeping your betting slip active. Without these cookies, the platform cannot operate. These cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors interact with the 0z365 platform. We track page visits, session duration, device types, and navigation patterns in aggregate form. This data is used to improve site performance and identify areas for enhancement. No individual user profile is sold to third parties.

Managing Your Cookie Preferences

You may adjust your browser settings to refuse non-essential cookies. Most modern mobile browsers — including those used on Android and iOS devices common in Bangladesh — offer cookie management controls within their privacy or settings menus.

Please note that disabling essential cookies will impair the functionality of the 0z365 platform and may prevent you from logging in or completing transactions.

5. Sharing of Your Information

0z365 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil each stated purpose.

Payment Processors

To complete financial transactions, your payment method identifiers and transaction amounts are shared with our authorised payment processing partners, including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard). These processors are bound by confidentiality obligations and process your data solely to execute the transaction you have requested.

Game and Technology Providers

0z365 integrates games from third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as bet amounts and game outcomes) necessary to render and validate your gameplay. They do not receive your full profile, contact details, or payment credentials.

Legal and Regulatory Obligations

We may disclose personal information to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law. Any such disclosure will be made in good faith, with appropriate documentation, and limited strictly to the data specifically requested.

We will make reasonable efforts to notify you of any such mandatory disclosure, to the extent that doing so is not prohibited by law or would not compromise an ongoing investigation.

6. Data Retention

0z365 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable financial regulations and anti-money-laundering obligations. In practice, this typically means account records are retained for a minimum of five years from the date of your last transaction or the closure of your account, whichever is later.

Technical log data and analytics data may be retained for shorter periods — generally between 12 and 24 months — after which it is automatically purged or anonymised. If you request account deletion, we will process your request within 30 days, subject to any legal retention requirements that may supersede your request.

7. Data Security

0z365 implements a comprehensive set of technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While no online platform can guarantee absolute security, we have structured our systems to meet industry-standard security practices.

Our security infrastructure includes the following measures:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that sensitive information is never sent in plain text
• Passwords stored exclusively as one-way cryptographic hashes — original passwords are never stored and cannot be retrieved by our team
• Access controls that restrict staff from viewing user data beyond what is required for their specific support role
• Regular internal security reviews and monitoring of platform activity to identify and respond to suspicious behaviour in a timely manner

8. Your Rights and Choices

As a user of the 0z365 platform, you have a number of rights regarding the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner.

Right to Access

You may request a copy of the personal data 0z365 holds about you at any time. We will provide a readable summary of your account data, betting history, and transaction records within 30 days of receiving your verified request.

Right to Correction

If you believe that any personal data we hold about you is inaccurate or incomplete, you may contact our support team to request a correction. We will review your request and update your records promptly where the correction is verifiable.

Right to Erasure

You may request that we delete your personal data and close your account. Where no legal retention obligation prevents it, we will action your erasure request within 30 days. Please note that we may be required to retain certain financial records for a minimum statutory period as described in Section 6.

Right to Object to Marketing

You have the right to opt out of receiving promotional communications from 0z365 at any time. You may do this by contacting our support team at [email protected] and stating that you wish to unsubscribe from marketing messages.

To exercise any of the rights described above, please contact us in writing at [email protected]. We will verify your identity before processing any data access, correction, or deletion request to ensure the security of your account.

9. Payment Data and Financial Security

All financial transactions on the 0z365 platform are processed through our authorised payment partners. We do not store your full bKash PIN, Nagad mPIN, Rocket PIN, bank card number, or CVV on our servers. Only tokenised or partial references necessary for transaction reconciliation are retained.

We strongly recommend that you never share your payment PINs or passwords with any third party, including individuals claiming to represent 0z365 customer support. Our support agents will never ask you for your full PIN or password in any communication.

10. Third-Party Services and Links

The 0z365 platform may include references to third-party game providers and payment processors as described in this policy. These third parties operate under their own privacy policies and data-handling practices, which are independent of this Privacy Policy.

0z365 accepts no responsibility for the privacy practices of third-party providers. We recommend that you review the relevant privacy documentation of any provider whose services you interact with when using the 0z365 platform.

11. Children's Privacy and Age Verification

The 0z365 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During account registration, we require date-of-birth information and reserve the right to request additional age-verification documentation if there is any reasonable doubt about a user's eligibility.

If we discover that we have inadvertently collected data from a person under the age of 21, we will immediately delete all associated records and close the account. If you believe a minor may have registered on our platform, please contact us at [email protected] so we can take prompt action.

12. Changes to This Privacy Policy

0z365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 0z365 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your personal information.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 0z365 handles your personal data, our support team is available to help. We aim to respond to all privacy-related enquiries within 5 business days.

Please include your registered username and a brief description of your query when contacting us. This helps us locate your account and resolve your concern as efficiently as possible.